Privacy Policy

1. Introduction

Ikatan ("we", "us", "our") is a family law advisory practice based at Level 7, Wisma Central, Jalan Ampang, 50450 Kuala Lumpur, Malaysia. We are the data controller for personal information collected through this website and through our advisory services.

We take the handling of personal information seriously. This policy explains what data we collect, why we collect it, how it is used, and what rights you have under Malaysian law — primarily the Personal Data Protection Act 2010 (PDPA). If you have any questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following personal information:

• Contact details — name, email address, and phone number provided through our contact form or by contacting us directly.
• Enquiry content — the details of your message or enquiry.
• Technical data — IP address, browser type, pages visited, and time spent, collected automatically through cookies and analytics tools.
• Client matter information — personal and legal information you provide during the course of an advisory engagement, handled under legal professional privilege.

Legal basis: We process contact form data on the basis of your consent (you choose to submit the form). Advisory matter data is processed on the basis of the contract between us. Analytics data is processed on the basis of our legitimate interest in improving the website.

Retention: Contact enquiries are retained for up to 12 months. Client matter files are retained for 7 years following the conclusion of an engagement, in line with professional obligations.

3. How We Use Your Data

• To respond to your enquiry and arrange consultations
• To deliver the advisory services you have engaged us for
• To maintain records required by our professional obligations
• To improve the functionality and content of this website
• To comply with legal and regulatory requirements

We do not sell personal data to third parties. We do not use your data for unsolicited marketing without your explicit consent. If you receive communications from us, you may opt out at any time by contacting [email protected].

4. Data Sharing

We may share your personal information in limited circumstances:

• Service providers — third-party tools such as website analytics (e.g. Google Analytics) or email platforms, which process data on our behalf under data processing agreements.
• Professional requirements — as required by the Malaysian Bar Council, court orders, or applicable law.
• Referrals — only with your explicit consent, if we refer you to another professional.

5. Data Protection Measures

We apply reasonable technical and organisational measures to protect the personal information we hold. These include:

• HTTPS encryption for all website traffic
• Access controls limiting who can view client files
• Secure storage of client matter documentation
• Regular review of our data handling practices

In the unlikely event of a data breach that affects your rights, we will notify you and the relevant authority as required under the PDPA 2010 and any applicable amendments.

6. Cookies

This website uses cookies to support basic functionality, analytics, and your preferences. Essential cookies are necessary for the site to work. Other cookies (analytics, marketing, preference) are only set with your consent, which you manage through our cookie banner or our Cookie Policy.

7. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding personal data we hold about you:

• Right of access — to request a copy of personal data we hold about you
• Right of correction — to request that inaccurate data be corrected
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to prevent processing — for direct marketing purposes
• Right to lodge a complaint — with the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before sharing personal information with them.

9. Children's Privacy

Our services are directed at adults (18 years and above). We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or to exercise your rights, please contact: